E-mail marketing is the hottest ticket today, and
mailings to opt-in lists now yield higher results than direct mail,
and at a lower cost. Everyone's looking for that magic formula--the
perfect message that will electrify opt-in campaigns. But the proliferation
of e-mail makes it tough to stand out. Here are eight tips for writing
e-mails that produce top results.
1. Choose a great subject line.
Steer clear of misleading or mysterious subject lines. Nothing screams
spam louder than "How are you?" An effective subject line
includes a benefit and relates directly to your offer, such as "Save
60 percent on tape stock."
2. Have a solid hook. The first few
sentences contain your hook and are the most critical part of your
e-mail. The hook is the central message of your mailing. It should
be clear and intriguing. Be sure it focuses on what they'll get,
not on what you offer.
3. Tell them what to do. Your e-mail
should have two or three paragraphs-no more. Total length should
be less than 250 words. The body should support your hook using
benefits, then close with a call to action. Tell readers what you
want them to do and include hyperlinks such as "Click here
to register."
4. Use clear, direct language. A well-written
message uses the active voice and has short, concise sentences.
This is crucial because as many as half of your recipients will
read just the first few sentences before deciding to continue. If
writing isn't your strong suit, consider hiring an e-mail copywriter.
5. Focus on your offer. Your e-mail should
have one subject and one subject only. Resist the temptation
to make multiple offers, which may confuse your recipients and dilute
your message.
6. Don't drop the ball. Some e-mail
marketing messages fall short because they fail to include all the
information customers need. Be sure to include vital data, such
as pricing and deadlines. It's unreasonable to expect customers
to visit your site to get the information they need to evaluate
your e-mail offer.
7. Include a P.S. While a postscript
isn't mandatory, it grabs attention. Often, recipients will read
the subject line and the hook, scan key elements and go directly
to the P.S. It should restate your hook and highlight your offer.
After the P.S., give recipients a way to unsubscribe from your list.
This is generally the last link at the bottom of the e-mail.
8. Make it readable. Even the best
copy can't sell if your e-mail looks too dense. Keep paragraphs
to three or four lines and double-spaced. Use bullets or stars to
emphasize key points, but avoid text in all caps or multiple exclamation
points. Set text width at 68 characters or less per line so it displays
correctly in e-mail applications. Also, avoid breaking or wrapping
URLs into two lines--it may cause technical problems. By eliminating
these barriers, it'll be easy for customers to take advantage of
your offer and dramatically boost your results.